Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us offer a tailored service that matches your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.

How We Use Your Information

We use your personal information mainly to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and the overall website experience. This helps us determine which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

FernCrestQuarry respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and apply suitable technological and administrative safeguards to shield it. This involves safe data storage, encrypted communications, and restricted access to personal information within our organization.

Although we employ robust security measures, no online transmission method is entirely risk-free. We continually update our practices to guard against emerging threats.

Your Privacy Rights

You hold important rights concerning your personal data. Subject to applicable laws, you may be entitled to access, amend, erase, or limit how your data is used.

To exercise these rights, contact us via the details at the end of this policy. We will reply within a reasonable period as required by applicable law.

Data Retention

We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.

Cookies and Website Tracking

Our site employs cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your choices and assess site performance.

You can manage cookie preferences via your browser settings. Note that turning off some cookies may impact site functionality. For more detailed information about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to third-party sites or services. This privacy policy covers only FernCrestQuarry and our own site. We are not accountable for the privacy practices of external websites.

We recommend reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal requirements. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this document.

Please take a moment to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.